This User Agreement (hereinafter referred to as the “Agreement”) is an electronic contract between the User and the “sellver.com” service and contains the rules for working on the website sellver.com at https://sellver.com (hereinafter referred to as the “Site”) and conditions for access to services provided by the Site. Before starting to work with the Site, a person who is a user of the Site (hereinafter referred to as the “User”) must carefully read the described conditions and accept this Agreement. If the User does not accept the Agreement and does not undertake to comply with all the terms of this Agreement, he should immediately stop using the Site.

The Site Administration reserves the right, at its sole discretion, to update and change the text of the Agreement without notifying Users. The new version of the Agreement comes into force immediately after its publication on the Site. The User is obliged to independently monitor new versions of the Agreement. By continuing to use the Site after the changes come into force, the User automatically accepts the new version of the Agreement. If the User does not agree with the terms of the new version of the Agreement, he should deactivate his account if he has one and not use the services of the service.

1. Terms and definitions

1.1. The “sellver.com” service is an OTC platform for searching for counterparties and making over-the-counter transactions.

1.2. User – any Person registered on the Platform and who has agreed to the terms and conditions of this Agreement. The User confirms that he has reached 18 years of age, the laws of his country of residence do not prohibit the use of this Service, and the User does not plan to carry out any illegal activities through the use of the services of the “sellver.com” Service.

1.3. The title sign is a conventional unit of the payment system of electronic and other types of currencies, which corresponds to the calculations of electronic systems and indicates the scope of rights corresponding to the agreement of various payment systems and its owner.

1.4. Payment system is an online service that implements payment for goods and services through electronic money transfers.

1.5. Service services – operations for depositing and withdrawing electronic currencies, as well as other services, information about which is posted on the Service website.

1.6. Payment is a transfer of funds carried out using a payment system.

1.7. OTS-Platform is a trading platform for searching for counterparties and making over-the-counter transactions.

1.8. Personal data is information that identifies an individual, such as name, address, email address, trading information and bank details. The term “Personal Data” does not include anonymous and/or aggregated data that does not make it possible to identify a specific User.

1.9. Agreement – this User Agreement and its integral parts, taking into account all additions and/or changes that may be made in the manner determined by their terms.

1.10. Website - a set of information, texts, graphic elements, design, images, photos and videos and other results of intellectual activity, as well as a set of computer programs contained in the information system, ensuring the availability of such information at https://sellver.com, including any subdomains, and if the domain or material of the Site must be changed for any reason, it will include the Site after any such changes.

1.11. Personal data is information that identifies an individual, such as name, address, email address, mobile phone number, trading information and bank details. The term “Personal Data” does not include anonymous and/or aggregated data that does not make it possible to identify a specific User.

1.12. Intellectual property - all materials published on the Site, as well as all Services provided by the Service, are the property of the Service and are not subject to third-party use: publication, distribution, duplication.

1.13. Application – submission by the User of an offer to purchase or sell cryptocurrency using the Services provided by the Service.

1.14. Electronic document – information in electronic digital form.

1.15. Suspicious traffic is the assets of users who, when passing the AML check, showed a high risk assessment when receiving them.

1.16. Verification procedures (KYC) - verification procedures within the framework of anti-money laundering standards - Know Your Customer (KYC) policy.

2. Introduction

2.1. This agreement governs the relationship between the User and the Service within the framework of the services provided by the Service to the User, and cancels all previous agreements between the Service and the User on this subject.

3. Subject of the agreement

3.1. The subject of this Agreement is the Services provided by the Service, the description of which is given on the Service’s website.

3.2. The Service offers its services to all Users and does not verify the eligibility of Users to dispose of these funds and does not supervise the User’s transactions in any of the Payment systems.

3.3. Payment systems and/or financial institutions are solely responsible for the funds entrusted to them by the User. The Service cannot be a party to the agreement between the Payment System and/or financial institution and the User and is in no way responsible for the incorrect or unauthorized use of the Payment System capabilities by the User, as well as for the User’s abuse of the Payment System functionality. The mutual rights and obligations of the User and the Payment System and/or financial institution are regulated by relevant agreements.

3.4. Any initiated operation to exchange user funds, as well as other operation offered by the Service to the User, cannot be canceled by the User.

3.5. Required number of confirmations to receive an exchange: https://sellver.com/kolichestvo-podtverzhdeniy-seti/

4. Rights and obligations of the Parties

4.1. The Service has the right to suspend or cancel an ongoing operation if authorized bodies receive information about the User’s unauthorized possession of funds and/or other information that makes it impossible for the Service to provide services to the User.

4.2. The Service has the right to suspend, refuse a refund, or cancel an ongoing operation if the User violates the terms of this Agreement.

4.3. The Service has the right to cancel the operation in progress and return the title units entered by the User without giving reasons.

4.4. The Service undertakes to take all possible and available actions to prevent attempts at illegal trading, financial fraud and money laundering using the services of the Service. These actions include: providing all possible assistance to law enforcement agencies in searching for and capturing financial terrorists engaged in illegal money laundering activities; providing competent authorities with information regarding the processing of the Service in accordance with current legislation; improving the Service to prevent direct or indirect use of the Service in activities contrary to legislation aimed at combating illegal trade, financial fraud and money laundering.

4.5. If suspicious traffic is detected on the part of the User, the Service reserves the right to transfer all information at the request of law enforcement agencies about the identity, exchange application and currency received from the User.

4.6. By registering on the service website, as well as making an exchange without registration, the User confirms that he agrees with these Rules and accepts the terms of the Agreement, the User has reached 18 years of age, the laws of his country of residence do not prohibit the use of this Service, and the User does not plan to carry out any illegal activities through the use of the Service.

4.7. When registering on the service website, as well as making an exchange without registration, the User guarantees that he provides complete, truthful and up-to-date information about himself, that the use of the service is carried out only for personal purposes that do not violate the laws of the Russian Federation or any other country in which he is located The user also undertakes to promptly update the data to maintain its relevance.

4.8. The user guarantees the confidentiality of registration data and access to his account, and also assumes full responsibility for all actions occurring under his account, including in the event of hacking or unauthorized access.

4.9. The user undertakes to promptly report any violation of the security of his account.

4.10. The Service has the right to block the User’s account in case of suspicion of illegal activities, suspicion of hacking of the account, or in case of violation of the rules of the Service. The User's account is blocked without the right to recovery if the User creates obstacles in the operation of the Service.

4.11. By accepting the terms of this Agreement, the User guarantees that he is the legal owner of funds and/or cryptocurrency.

4.12. By accepting this User Agreement, the User confirms that he understands the principles of operation of the Service and accepts full responsibility for all risks and losses associated with the use of the Service.

4.13. The user gives his consent to the Service to process personal data provided during registration on the site, when passing the verification procedure, as well as during the collection of any information about the client on the site

4.14. Personal data includes:

Full Name;

photo/scan of passport;

other identification documents; (individually in each case)

video selfie with a passport in hand;

E-mail address;

mobile phone number (by which the client can be contacted);

details of the wallets used; (individually in each case)

-card number and/or bank account; (individually in each case)

4.15. Processing of personal data means recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), including cross-border, depersonalization, blocking, deletion, destruction of personal data that does not fall under special categories, the processing of which requires the written consent of the User.

4.16. The processing of personal data is carried out for the purpose of fulfilling the Parties’ obligations under the Agreement, registering the User on the Site, providing the User with technical support, filling out Applications, providing Services, considering requests and claims, sending informational and other messages to the User’s email address.

4.17. Pursuant to the Financial Crimes Enforcement Network (FinCEN) final rule at 31 CFR 1010.100(ff), which requires each foreign firm providing cash settlement services to designate a service representative residing in the United States as an agent to perform legal process in accordance with the requirements of the BSA Association and its bylaws, sellver.com does not provide electronic currency exchange services to US citizens and users residing in the US - http://www.fincen.gov/statutes_regs/guidance/html/FIN -2012-A001.html

4.18. The services provided by sellver.com may be prohibited by law in some jurisdictions. By accepting the terms of use of the sellver.com service, you confirm that you are not a resident of such jurisdiction.

4.19. The service has the right to carry out AML and KYC checks to comply with the “Fifth Anti-Money Laundering and Terrorist Financing Directive (5AMLD)” https://ec.europa.eu/info/business-economy-euro/banking-and-finance/ financial-supervision-and-risk-management/anti-money-laundering-and-countering-financing-terrorism_en#international

4.19.1. If, based on the results of the AML check of cryptocurrency assets, a risk of more than 50% is identified, then the funds will be blocked and user verification (KYC) will be requested in accordance with clause 8.5 of this agreement.

4.19.2. If, based on the results of the AML check of cryptocurrency assets, a risk of more than 50% is identified and/or the situation falls under clause 9.4.2 of this agreement, then the assets may not be subject to exchange or return.

4.20. Applications in which 10-100 times less cryptocurrency is sent (for example, the application indicates 0.1 BTC, but 0.01 BTC is sent) will be paid minus 10% (a commission for recalculation will be withheld) of the amount received in fact.

4.21. The service has the right to recalculate your application at the current rate if within 10 minutes the transaction has not received the required number of network confirmations.

5. Services

5.1. Ordering the services of the Service and obtaining information about the progress of the transaction by the User is carried out exclusively through contacts with a representative of the Service.

5.2. The service offers its services according to the established internal service schedule.

5.3 Questions and complaints regarding applications will be accepted within 24 hours from the date of registration. After 24 hours, exchange requests are considered properly executed or not paid, depending on their status at the time of expiration of the specified period.

5.4. In the event of any suspicious actions on the part of the client, as well as in the case of the user using suspicious assets, the service may delay payment and require additional identity verification and an internal analysis of the funds used by the user.

5.5. The service reserves the right to refuse exchange unilaterally.

6. Cost of services

6.1. Tariffs are determined by the Service management and published on the Service website. The Service management has the right to change tariffs without additional notice.

6.2. The service is not responsible for the client’s expectations about changes in tariff plans and cost of services.

7. Guarantees and responsibilities of the parties

7.1 The Service guarantees the fulfillment of its obligations to the User only within the limits of the amounts entrusted to the Service by the User to carry out the operation within the framework of the terms of the service documentation.

7.2 The Service guarantees and ensures the confidentiality of information about the User and his transactions. The service may provide this information only at the request of authorized government bodies, officials or representatives of Payment systems if there are legal grounds for doing so.

7.3 The Service makes every effort to ensure uninterrupted operation of the Service, but does not guarantee the absence of technical problems leading to complete or partial suspension of the Service. The Service is not responsible for losses, lost profits and other costs of the User resulting from the inability to gain access to the site and services of the Service.

7.4 The Service is not responsible for any damage caused to the User, even if its possibility was known in advance. The service is not responsible for obtaining information about the User’s activities by third parties in the event of a system hack and receipt of data by third parties.

7.5 The Service does not bear any responsibility for losses, lost profits and other costs of the User resulting from the User’s erroneous expectations regarding the tariff rates of the Service, the profitability of transactions and other subjective factors.

7.6 When visiting the service website, using the services of the Service and making an exchange, the User guarantees compensation for losses of the Service (management company, managers and employees) in cases of claims or claims directly or indirectly related to the User’s use of the Service.

7.7 The User agrees that the Service is not responsible in the event of a connection breakdown, interruption in the operation of the Internet, or in the event of force majeure circumstances.

7.8 The User guarantees that he is the owner or has legal grounds to dispose of the funds used in his transactions, bank transfers, etc.

7.9 The User undertakes not to falsify communication flows related to the operation of the Service.

8. Force majeure

8.1. The parties are released from liability for complete or partial failure to fulfill obligations under this Agreement if the failure to fulfill obligations was the result of force majeure, namely: fire, flood, earthquake, terrorist attacks, change of government, civil unrest, DDOS attacks on the service, as well as the non-functioning of Payment systems, energy supply systems, communication networks and Internet service providers.

8.2. If an error occurs during the exchange payment, the User will receive a notification about the status of the application and/or to the specified email.

8.3. If the application is paid after the time allotted for payment of the application, the service reserves the right to return the payment for the application minus the network commission and service costs back to the User or recalculate at its discretion.

8.4. If the application rate deviates by more than 7% from the rate on the Binance or Garantex exchange, including due to a technical failure of the site, the exchange service has the right to recalculate the application at the current rate on the site or issue a refund to the User minus service costs and commissions networks.

8.5. In the event that the User intentionally, unintentionally, as well as in the event of a technical failure (including on the side of the sellver.com Service), as a result of the actions of attackers or for other reasons, made an exchange, which in turn resulted in losses for the sellver Service. com, and the deviation from the market rate in the executed order was more than 7% from the rate on the Binance or Garantex exchange (this rule applies to any side of the exchange), orders made under the above conditions are considered invalid. The Service has the right to compensate for the damage incurred by retaining any future receipts of funds from the User as part of interaction with the Service.

8.6. If suspicious assets/funds are detected that violate the AML agreement of the Service and suspicious/fraudulent actions on the part of the User, the transaction is blocked by the Security Service for up to 180 days for further investigation.

To begin the unlocking procedure, you must undergo lightweight user verification (KYC) in accordance with clause 4.19 of this agreement.

You must send:

Photo or scan of your passport, or other identification documents (of your choice);

Mobile phone number where you can be contacted if necessary (optional);

Video selfie with identification document;

Record a short, good quality video without interruptions, clearly stating the following information:

Full name, series and number of the identity document, holding it next to your face;

The name of our service and the date of the video recording;

Application number and date of its creation;

Show the wallet/account/other where exactly the payment/transaction was made, currency and amount. The name and address (URL) of the site must be readable if the translation was from a mobile application

Write in free form on a piece of paper by hand a brief explanation of what you sent from your wallet (address) to our wallet (address and transaction hash), and that the owner of the assets is you, and not a third party. Write the address where you ask to return the assets back.

Indicate the wallet address/account where you want to return the assets.

We expect the above information from you no later than 48 hours from the receipt of this email.

If the requested data is not available, the sellver.com service will not be able to begin the procedure for unlocking your assets.

8.6.1. After the blocking period expires (180 days), from the date of passing identity verification (KYC), the user must independently contact the customer support service at the official email, no later than 30 days.

8.7. The Service does not bear any financial liability to the User if the User specified incorrect details in the application to receive funds from the Service, and the Service made a settlement with the User by sending a payment to the details specified in the application.

8.8. Payments through third-party payment systems may be delayed for up to 5 business days for reasons beyond the service's control.

8.9. If the user makes an error in the application details, the change (update) of the details takes place in accordance with the rules of the exchange office.

8.9.1. To change (update) the details in the application, the user will receive a letter to the email specified in the application from the sellver.com exchange office with a request to (change) update the details in the application, where the user sends a response letter with new details for the current application.

8.9.2. Changes (updates) of details occur only in this way to protect against fraud!

8.9.3. In cases where there is no access to the email specified in the application, the assets will be returned to the sender's address with the deduction of the payment system commission! Refund requests may take up to 5 business days to process!

9. Qiwi exchange rules

9.1. The Service does not guarantee the fulfillment of an application paid after the expiration of the period allotted for payment; the Service reserves the right not to fulfill the User’s application and/or make a refund, minus the payment system commission.

9.2. Payment via Qiwi terminals is strictly prohibited.

9.3. The maximum number of applications awaiting payment from Qiwi with the same details is two. Previous applications with such sender and/or recipient details will be canceled automatically before the payment deadline.

9.4. If the Service was unable to automatically complete the exchange operation due to restrictions on the recipient's Qiwi account, the application will be processed manually within 48 hours.

9.5. Payment for Qiwi exchange using a bank card is not accepted and is strictly prohibited. In case of such payment, the exchange will not be completed and the funds will not be returned to the account.

9.6. If the Qiwi PS delayed the client’s transfer for 48 hours, then the payment will be made at the current rate at that time upon receipt of funds.

9.7. The service is not responsible for the client’s funds if, during a suspicious transfer, the Qiwi PS blocks the client’s wallet or the wallet of our service; if the Qiwi PS itself retains the funds; if the client’s wallet is in the Qiwi PS emergency; if the payment from the service arrived at the client’s blocked wallet.

9.1. Exchange Yandex.Money

9.1.1. Exchanges for amounts up to or equal to RUB 15,000 are processed without delay. If you use your Yandex.Money account to pay on our service for the first time and exchange an amount of more than 15,000 rubles, your application will be completed within 2 hours from the moment of payment.

9.1.2. Subsequent exchanges for an amount above 15,000 rubles with the same Yandex.Money account number and user account will be instantaneous, subject to registration before the first exchange.

9.1.3. If 24 hours have not passed since the first exchange, and the total amount of exchanges according to the details exceeds 50 thousand rubles, by decision of the security service, an additional check may be carried out with a delay of up to 48 hours.

9.1.4. Payment via bank cards on Yandex is not accepted and is strictly prohibited.

9.1.5. In the event of any suspicious actions on the part of the client, the service reserves the right to request account data that will confirm that the account belongs to the client.

9.2. Cryptocurrency exchange

9.2.1. Applications processed by the service automatically can take up to 12 hours. Applications made by the service manually can take up to 36 hours.

9.2.2. Applications for the sale of all cryptocurrencies listed on the service website are processed at the moment the transaction receives the established individual minimum confirmations (the minimum is set by the sellver.com service).

9.2.3. The service has the right to recalculate your application at the current rate if within 10 minutes the transaction has not received the required number of network confirmations.

9.2.4. Payment for the exchange of BTC cryptocurrency is carried out after the 3rd confirmation in the Bitcoin network. The rate in the application remains fixed if the payment was made by the User within the time allotted for payment of the application in this direction, and the transaction appeared on the network during this time, and the BTC cryptocurrency received 1 confirmation in the Bitcoin network within 15 minutes. If the first confirmation was received after 15 minutes, the application can be recalculated at the current rate.

9.2.5. The rate in the directions “give” Fiat, “receive” cryptocurrency is fixed within the time allotted for payment. Applications in these areas are recalculated at the current rate if the client has not managed to transfer funds to the wallet/card issued in his application during this time.

9.2.6. When a client purchases any cryptocurrency listed on the service’s website, sending the cryptocurrency by the service can take from 5 minutes to 12 hours. The speed of transaction confirmation on the network does not depend on the service.

9.2.6.1. In case of high load or technical problems in the network of cryptocurrencies listed on the service’s website, for reasons beyond the Service’s control, the time for delivery of funds to the recipient’s account can reach 240 hours.

9.2.6.2. In case of high load or technical problems on the bank's side, listed on the service's website, for reasons beyond the Service's control, the time for delivery of funds to the recipient's account can reach 240 hours.

9.2.7. Applications for the sale of cryptocurrencies listed on the service’s website, paid for an amount less than the minimum exchange amount established by the service, are executed at the rate established at the discretion of the service; a refund on such applications is possible if the service deducts a commission equal to 10% of the amount of funds received, and also minus network commission.

9.2.8. Recalculation of the application amount is carried out by the service within the framework of the terms of this agreement in automatic mode, of which the service notifies the client by email.

9.2.9. The service is not responsible for funds transferred to a blocked client’s card or if the client’s card is blocked after the service has transferred funds to it upon request.

9.2.9.1. The client’s cryptocurrency assets are not subject to return or exchange after the expiration of 90 days from the date of AML blocking (due to the request for additional information and verification), if the client does not provide the required information within the specified period.

9.2.9.2. The client’s cryptocurrency assets cannot be returned or exchanged after the expiration of 90 days from the date of detection of erroneous details (error in the recipient’s details) provided by the client. If the client does not correct the provided data within the specified period, transactions with assets will not be possible.

9.2.10. All cash transactions are carried out strictly through the creation of applications on the website.

9.2.11. Course in the areas of “giving away” cryptocurrency, “receiving” RUB/USD/EUR/TRY, etc. (any bank transfer or cash) – is recorded upon receipt of cryptocurrency to the service wallet and after receiving the required number of confirmations on the network (the recommended number of confirmations is regulated by the service).

9.2.12. In cities where there is actually no office for exchanging cash, the service carries out transactions using the services of a courier. The final amount that the client will receive for this exchange is affected by the amount of service costs for courier delivery; all delivery costs must be discussed in advance with the technical operator on the service website.

9.2.13. Before completing a transaction in the directions “give” cryptocurrency – “receive” cash, the service has the right to request the address of the wallet from which the transaction will be sent. The rate in this direction will be influenced by the purity of the transaction, as well as the degree of risk of accepting this cryptocurrency for the service.

9.2.14. Due to the specifics of cash exchange (it took a long time to get to the office/the cryptocurrency/dollar/ruble exchange rate has changed by more than 3%), the rate may change, all exchange conditions must be clarified with the technical support operator on the service website, and the rate may change if Before you, the client will redeem the reserve of cryptocurrency/fiat funds, and also if the time for payment of the application has expired.

9.2.15. All cash transactions are made manually and require prior approval at least 2 hours before the exchange itself. Be sure to check all the details with the operator before creating an application.

9.2.16. Exchange of coins that require MEMO or TAG when sent to our wallet must have these MEMO or TAG values. Funds sent without using MEMO or TAG cannot be credited or returned.

9.2.17. Coins sent from the Smart Contract are processed manually, processing time is 2 hours. After sending the coins, you need to tell the operator in the online chat the number of your application and the HASH transaction.

9.3. Return

9.3.1 Refunds are possible solely at the discretion of the Service.

9.3.2. To apply for a refund, the User must send an email to the Service's email address: info@sellver.com. The letter must be sent from the mail specified in the application for which the User wishes to receive a refund. The letter must indicate the application number and details for receiving refunds and the reason for the application.

9.3.3. Refunds are made minus the payment system commission for the transfer and minus the costs of the exchange Service in the amount of 5% of the exchange amount. The exceptions are the cases described in clause 4.19 of this Agreement.

9.3.4. Refund requests are reviewed by the Service within 48 hours.

9.3.5. Refunds upon request by the Service are made within 48 hours. (exception clause 4.19)

9.3.6. Applications for exchange (“Give”) paid for an amount less than the minimum exchange amount established by the service may be subject to a refund to the client or exchange, minus 10% of the payment amount and commission costs.

9.3.6.1. If the amount you “Give away” is paid less than the minimum deposit amount according to the rules of “Rapira.net” - such funds are not refundable. Since, according to the rules of exchanges, there are restrictions on the minimum deposit amounts. Example: The minimum deposit is 10 USDT, assets transferred less than 10 USDT (or 0.0005 BTC) to the exchange wallet will not be credited. The exchanger is not responsible for such assets. To return such funds, the client personally contacts the exchange’s technical support with a request to make a refund.

9.3.8. When exchanging assets specified in clause 4.19 of this Agreement, after passing the AML and KYC procedures, the Service reserves the right not to provide the User with the exchange service and return the funds, following all procedures for internal regulations on returns.

9.4 Return of assets that have not passed AML verification.

9.4.1 Return of blocked assets that have not passed AML verification is possible only after passing the identity verification clause 8.5 of this Agreement and compliance with clause 8.5.1.

9.4.2 The return of assets is not possible if a request for these assets has been received from the competent authorities and other departments, including from any jurisdiction, in which case the blocked asset can be used as material evidence in the case.

9.4.3 If clauses 8.5 and 8.5.1 are fulfilled, the return to the client will be made with a commission of 5%.

9.4.4 Cryptocurrency assets are not subject to return or exchange if, based on the results of an AML check by the https://getblock.net system, a connection with criminal wallets belonging to the following categories is identified:

DARK MARKET

DARK SERVICE

SCAM

STOLEN

MIXING(MIXER)

SEXTORTION

RANSOMWARE

HACK

PHISHING

TERRORISM FINANCING

FRAUD

BLACKLIST

STILL UNDER INVESTIGATION

CYBERCRIME ORGANIZATION

NARCOTICS

CHILD ABUSE

HUMAN TRAFFICKING

9.5. Changing the details of the application recipient

9.5.1. To change the recipient's details, the User submits a request to change the details in an email sent to info@sellver.com. The letter must be sent from the mail specified in the application for which the User wishes to change the details. The letter must indicate the application number, old details from the application and new details for receiving funds.

10. Acceptance of the terms of service

10.1. Acceptance of the terms of the “User Agreement” when creating an application is automatically considered by the service as an agreement with all documentation regulating the operation of the service.

Service Rules